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KADAYAWAN SALE 30% OFF ON ALL JEWELRY CODE KADAYAWAN22
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Terms & Conditions

Website Terms of Use

These Terms and Conditions of Use (the "Terms of Use") apply to the Jeanett's website located at www.jeanettsjewelleryph.com, and all associated sites linked to www.jeanettsjewelleryph.com by Jeanett's, its subsidiaries and affiliates (the “Site”). The Site is the property of Jeanett's and its licensors. By using the Services, such as placing orders on the Site, you are agreeing to all of the Terms of Use.


Jeanett's reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for any changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes.  As long as you comply with these Terms of Use, Jeanett's grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.

  • Price and Payment

Jeanett's reserves the right to change the prices of each item on the Site at any time at its sole and exclusive option.  All items ordered on the Site are billed according to the prices in effect at the time the CO is processed, and subject to availability. Customer shall pay in full the total amount due provided in the Payment Instruction email inclusive of shipping/ handling fees and taxes, through any of the following Payment options:

    Accredited Banks and Payment Centers

    (1) Direct Bank Fund Transfer - Customer may pay order via bank transfer.  To pay kindly send exact payable amount to our receiving bank account.  Once payment is made, kindly send customer proof of payment (a screenshot or a scanned copy containing the reference number of the payment made) to jeanettsjewellerydavao@gmail.com. Please indicate your Order Reference Number as subject.  Customer will receive an email confirmation/SMS/direct message once payment is confirmed.

            Bank: Banco De Oro (BDO)
            Account Name: Kaitlyn Chelsea Yutankin
            Account Number: 011410000530

    (2) PayPal Payment – Payments can be made with PayPal Account or Credit /Debit Card Payments. All payments are subject to PayPal’s verification process, and is subject to PayPal’s or the Credit Card Companies’ respective Terms and Conditions.

    • Order Lead Time

      Jeanett's shall only process an order upon receipt of the Payment Confirmation Notification from the Third Party Payment Gateway.  Lead time will depend on the type of item ordered and the selected shipping method, as follows:

      For In-stock, the lead time for Door–to-Door delivery is ten (10) to fourteen (14) business days from the Payment Confirmation date. The delays encountered are due to the safety and security measures and compliance to help mitigate the spread of COVID-19.

        There will be free shipping for In stock with a minimum purchase amount of Five Thousand Pesos (P5,000.00) for local shipments.

        For In-stock Store Pick-up, the lead time is twenty-four (24) to forty-eight (48) hours from the Payment Confirmation date. There will be no handling fee for regular Store Pick-up schedules.
        For Pre-Order, lead time will depend on the availability of the item/s ordered.

        If the Order is a combination of In-stock and Pre-order item/s the maximum lead time/s vary depending on the availability of the items.

        For Engraved/ Personalized Items, lead time shall be 10-15 days. In case order includes instock items, engraved or personalized item/s will be dispatched separately.

          • Delivery and Shopping

            Offered shipping methods are the following:

            1.Door-to-Door delivery

            Local Door-to-Door delivery will not apply to delivery zones or locations outside of the zones/areas/locations identified or served by our partner courier/s. Please click the link for reference: https://www.lbcexpress.com/uploads/media/downloadable_file/0001/01/dd59d132bb1da5dffbfab7db72b4d7c62e966019.pdf

            An Order Status shall be sent via email once an order has been dispatched.
            Unless otherwise agreed in writing, delivery shall be made in accordance with Jeanett's Shipping Policy in effect on the actual Date of Shipment.

            Jeanett's cannot guarantee the delivery of CO on the exact dates provided in the Order Status email, as delivery/shipment is beyond its control.  Thus, Jeanett's will not be held responsible for any failure of performance to make timely delivery of order in the event such failure was due, in whole or in part, to national, provincial or municipal action, statute, ordinance or regulation, strike or other labor trouble, fire or other damage to or destruction of, in whole or in part, the items or the manufacturing facility for the items, or any other cause, act of God, contingency or circumstances not subject to the reasonable control of Jeanett's, which causes delays or hinders the manufacture or delivery of the item/s ordered.   

            2. Store Pick-up

             

            An Order Status will be sent via email to customer once his/her order is available for pick-up at a selected store location.

            A copy of the Order Confirmation Receipt and required ID (i.e., one (1) Primary ID, or two (2) Secondary IDs) shall be presented to claim the order. The following shall be considered as valid identification cards:

             Primary ID: Government-issued ID

            • - Unified Multi-Purpose ID (UMID)
            • - SSS (Digitized)
            • - Passport (with signature)
            • - Driver's License
            • - Firearm license
            • - PRC ID
            • - IBP ID
            • - Digitized Postal ID

             Secondary ID

            • -Voter’s ID with Biometrics
            • -Phil Health ID
            • -Company ID
            • -Temporary Driver's License (with Official Receipt and Copy of expired license)

             3. Free Shipping

            Free shipping applies for orders with a minimum purchase amount of Five Thousand Pesos (P5,000.00) for Local Shipments ONLY.  It is applicable for both Door-to-Door delivery and store pick-up in their corresponding lead time/s.

              • Order Receiving / Pickup

                1.Door-to-Door delivery

                Once delivered, the customer shall check the following in the presence of the Partner Courier’s representative before acknowledging Proof of Delivery (“POD”):

                -  tampered packaging
                - damaged item/s
                - missing item/s
                - wrong item delivered
                - wrong size
                - not as advertised
                - missing jewelry component

                The Customer should note in the POD (courier’s copy) all comments pertaining the items delivered.

                The shipment is deemed delivered and received in good order and condition by the customer in the absence of any comments or complaints in the POD. Thus, Jeanett's shall not be held liable in case of any claims pertaining to missing item/s or damage after POD has been acknowledged by the customer without specific notations or complaints indicated thereon.

                Approved Claims for lost items shall be subject to the Third Party Courier/s’ Processing of Claim Policy.

                - For Door-to-Door delivery, Jeanett's shall allow up to two (2) consecutive delivery attempts, otherwise customer’s order/s will be shipped back to Jeanett's warehouse and the customer will be charged of the Reshipping Fee. Reshipping Fee shall be twice the shipping fee amount. Customer shall receive an invoice through email for payment of the Reshipping Fee. Order shall be reshipped once payment is confirmed.

                - If the customer cannot claim the order personally, the customer’s representative shall present a duly signed Authorization Letter, the required ID of the customer and of the customer’s authorize representative to the courier upon claim.

                2.Store Pick-up

                - Upon claiming the customer’s ordered item, customer shall affix his/her signature under the phrase “Received the goods in good order and condition” to confirm receipt.

                - If customer upon claim received an item that is not in conformity with what is specified in customer’s order details, Jeanett's will be held responsible to replace the item based on the customer’s order details. 

                  • Exchange / Replacement

                    Ordered items received via Store Pick-up are not subject for exchange or replacement. However, for Door-to-Door delivery, exchange/replacement requests of items may be made under any of the following reasons:

                    • Damaged item/s - Items received with damages (e.g. dents, broken jewelry components).
                    • Missing item/s - Incomplete quantity received based on what the customer has ordered (or what was specified on the website at the time of purchase).
                    • Wrong Item delivered - Incorrect item/s based on what the customer has ordered (or what was specified on the website at the time of purchase).
                    • Wrong Size - Incorrect size based on what the customer has ordered.
                    • Not as Advertised - Item/s did not comply with its specification based on the item/s description.
                    • Missing Jewelry Component - Item/s have missing jewelry component (e.g. missing pendant).

                    Exchange/Replacement request for damaged and missing items shall be allowed only if duly noted in the POD (courier’s copy).  The POD (courier’s copy) shall be retrieved from our Partner Courier and validated by Jeanett's prior to approval of exchange/return request. A maximum of seven (7) working days is required for the POD retrieval process only.  Processing of returns shall commence once the approval and required verification are done by Jeanett's. Processing of returns shall be within thirty (30) business days from the date the return is completely verified by Jeanett's.  

                    Exchange/Replacement request for: (i) wrong item/size delivered, (ii) item not as advertised, and (iii) missing jewelry component, shall be made within twenty-four (24) hours from customer’s receipt of order.

                    Jeanett's does not accept Cash Refund Requests.

                    Personalized orders are non-returnable and cannot be exchanged unless the personalized item received by the customer is not in conformity to the customer’s order specifications duly communicated to Jeanett's.

                    Customer shall be responsible for return shipping costs. If the item is not returned in its original condition, customer shall be responsible for any loss in value.

                    How to Create an Exchange / Replacement Request

                    • Customer shall contact Customer Service through our direct hotline or mobile number 0977 822 2806 to request.
                    • Item replacement should be equal to or higher in amount than the store credit amount. If the purchase price of replacement item is lower than the store credit amount, Jeanett's will not be liable to refund the remaining amount. The remaining amount shall/cannot also be used for other transactions.
                    • If the purchase price of the replacement item is higher, customer shall pay the excess amount including the additional shipping fee due to the increase in valuation.
                    • Once an Exchange/Replacement Request is approved, customer shall receive instruction on the manner and procedure of exchange through his/her registered email/mobile.
                    • Jeanett's will only accept returns for purchases made from our online shop. Jewelry purchased from our stores must be returned to the store from where it was purchased, and are subject to the store’s Return Policy

                    Other Terms and Conditions

                      1. DISCLAIMER OF LIABILITY

                      The content displayed on this Site is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary and to the fullest extent permitted by law, JEANETT'S and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, or common law and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Site and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

                      1. INDEMNITY

                      You agree to indemnify, defend, and hold harmless www.jeanettsjewelleryph.com, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, resulting from any violation of these Terms and Conditions or any activity related to your Account (including negligent or wrongful conduct) by you or any other person accessing the Site using your Internet account.

                      1. GUARANTEE AND COMPLAINTS MANAGEMENT

                      3.1 Jeanett's shall perform its obligations under these Terms and Conditions with reasonable skill and care.

                      3.2 Jeanett's places great value on its Customer satisfaction and feedback. Thus, customer/s may contact Jeanett's during business days using the Contact Us Page regarding legitimate concerns and/or complaints on CO/s and Jeanett's will attempt to address customer concerns as soon as possible and will contact customer within a reasonable time from Jeanett's receipt of any relevant inquiry or complaint. Should the customer not have received any response from Jeanett's within five (5) Business Days, please don’t hesitate to make further inquiries/follow-up.

                      1. PERSONAL DATA PROTECTION

                      Please see our Privacy Policy, which forms part of these Terms and Conditions.

                      1. CIRCUMSTANCES BEYOND OUR CONTROL (FORCE MAJEURE)

                      5.1 Jeanett's shall not be liable to customer for any breach, hindrance, or for any failure of performance to make timely delivery of an order attributable to any cause beyond our reasonable control, including without limitation:

                      (a) Strikes, lock-outs or other industrial action;

                      (b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

                      (c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

                      (d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

                      (e) Impossibility of the use of public or private telecommunications networks; and

                      (f) The acts, decrees, legislation, regulations or restrictions of any government, shipping, postal or other relevant transport strike, failure or accidents.

                      5.2 In the instance where the Force Majeure event lasts for more than one (1) week, either the customer or Jeanett's may terminate and cancel the CO by written notice, and without any liability other than to refund the purchase price of the ordered product already paid for, and not delivered.

                      1. NOTICES

                      Jeanett's reserves the right to amend these Terms and Conditions at any time at its sole and exclusive discretion.  All the amendments to these Terms and Conditions will be posted on this Site.  The continued use of the Site will be deemed to constitute as acceptance of the amendments or the new Terms and Conditions.

                      Any notice under these Terms and Condition shall be given in writing through either registered mail, or electronic mail to the relevant party at the address or email address last known or declared by the customer.

                      Notices given by post shall be deemed to have been served with two (2) Business Days from mailing date to the recipient’s address within the Philippines.

                      Any notice given by electronic mail shall be deemed to have been served within two (2) Business Days from sending of the electronic mail. 

                      In proving such service it shall be sufficient to prove that the letter or electronic mail was properly addressed and, as the case may be, posted as a prepaid or recorded delivery letter or dispatched or a delivery report received.

                      6.1 All content included in or made available through jeanettsjewelleryph.com, such as text, graphics, logos, button icons, images, audio clips, digital downloads, campaign titles and data compilations is the property of Jeanett's or its content suppliers and is protected by copyright laws and treaties.  All such rights are reserved by Jeanett's and its licensors. Customer may store, print and display the content supplied solely for customer’s own personal use. Customer is not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to customer or which appears on this Website nor may use any such content in connection with any business or commercial enterprise.

                      6.2 In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through the Site are trademarks of JEANETT'S in the Philippines and other countries. JEANETT'S trademarks may not be used in connection with any product or service that is not provided by JEANETT'S, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits JEANETT'S. All other trademarks not owned by JEANETT'S that appear on the Site are the property of their respective owners.

                      6.3 Customer must not use any part of the content on jeanettsjewelleryph.com for commercial purposes without obtaining a license to do so from us or our licensors. In the event JEANETT'S becomes aware of any infringement of its Intellectual Property Rights, it shall not refrain from taking any relevant legal action.

                      6.4 If customer prints, copy, or download any part of royalgemjewelry.com in breach of these Terms and Conditions, customer’s right to use royalgemjewelry.com will cease immediately and customer must, at Jeanett's option, return or destroy any copies of the materials the customer have made. Customer shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by JEANETT'S or its licensors.

                      1. ADVERTISING ON THE SITE

                      We shall use our reasonable endeavors to comply with any relevant regulations relating to the jeanettsjewelleryph.com published by the applicable laws of the Republic of the Philippines.

                      1. LINKS TO THE SITE

                      8.1 Customer may link to our home page, provided that it is done in a way that is legal and is not likely to damage Jeanett's reputation or take advantage of it, but customer must not establish a link in such a way as to suggest any form of association, approval or endorsement on Jeanett's part where none exists.

                      8.2 Customer must not establish a link from any site that is not owned by the customer.

                      8.3 This Site must not be framed on any other Site, nor may the customer or any third person create a link to any part of this Site other than the home page. Jeanett's reserves the right to withdraw the linking permission without notice.

                      1. NON-WAIVER

                      The failure of Jeanett's to enforce at any time or for any period of time any provision/s hereof shall not be construed to be a waiver of such provision/s, or of its rights to thereafter enforce each and every such provision/s, unless expressed in writing and signed by the duly authorized representative of Jeanett's.

                      1. SEVERABILITY

                      In case any one or more of the provisions contained in these Terms and Condition shall be declared invalid, illegal or unenforceable in any respect, the validity, legality, and enforceability of the remaining valid provisions contained herein shall not in any way be affected or impaired thereby.

                      1. ASSIGNMENT

                      You shall not assign, transfer, novate, charge, create any trust over or deal in any other manner with these Terms and Conditions or all or any of your rights or obligations under these Terms and Conditions.

                      1. RELATIONSHIP

                      Nothing in these Terms and Conditions shall create or be deemed to create a partnership, an agency or a relationship of employer and employee between customer and Jeanett's.

                      1. THIRD PARTY RIGHTS

                      No person who is not a party to these Terms and Conditions or a Contract shall acquire any rights under it or be entitled to benefit from any of its terms even if that person has relied on any such term or has indicated to any party to these Terms and Conditions or that Contract its assent to any such term.

                      1. GOVERNING LAW

                      This Agreement shall be governed by the laws of the Philippines. Any action arising from, related or incident to this Agreement shall be filed in the appropriate courts in Davao City, Davao del Sur, to the exclusion of any other court, venue or tribunal elsewhere situated.

                      • Representations and Warranties

                      Jeanett's represents and warrants that:

                      (a) It is a legal entity duly organized, validly existing and in good standing under the laws of the Philippines;

                      (b) It has full legal capacity, power and authority to enter into this Agreement and to perform its obligations hereunder, and has taken all necessary action to authorize the execution, delivery and performance of this Agreement;

                      (c) These Terms and Conditions constitute its legal, valid and binding obligation, enforceable against it in accordance with its terms in the courts of the Philippines;

                      (d) Its execution, delivery and performance of these Terms and Condition will not violate in any respect any provision of (i) any applicable law or regulation or any order or in eve decree of any governmental authority or court in the Philippines; or (ii) its articles of incorporation and by-laws or other constitutive documents; or (iii) any contract, its instrument or other undertaking to which it is a party or which is binding upon or any of its assets; and

                      (e) All authorizations, approvals, consents, licenses, filings, registrations, notarizations and other requirements of any governmental body, authority, bureau or agency, as well as of any private person or entity, necessary for the execution, delivery, performance, validity, enforceability, or admissibility in evidence of these Terms and Condition have been obtained, and are in full force and effect, and there has been no default in the performance of any material condition or restriction imposed in connection with any of the same.